Termos do serviço

Terms of Service

Last updated: 30 June 2026

Welcome to Lumière Peau. By accessing our website and placing an order, you agree to these Terms of Service. If you do not agree with these Terms, you should not use this website.

1. Seller Information

Lumière Peau

Legal Business Name: Lumière Peau
Registered Address: Rua nova do noval n35
Email: lumierepeau.store@gmail.com

2. Scope

These Terms of Service govern the use of this website and the purchase of products sold by Lumière Peau.

3. Products

Lumière Peau sells skincare products.

We make every effort to ensure that product descriptions, images, and other information are as accurate as possible. However, slight variations in colour, packaging, or presentation may occur without affecting the quality of the product.

4. Prices

All prices displayed on the website are in euros (€) and include VAT at the applicable legal rate, unless otherwise stated.

Shipping costs are displayed before the order is confirmed.

Lumière Peau reserves the right to change prices at any time without affecting orders that have already been confirmed.

5. Orders

Once your purchase has been completed, you will receive an order confirmation email.

Acceptance of your order is subject to product availability and successful payment authorisation.

If a product becomes unavailable after your order has been placed, you will be informed and may choose either a full refund or an alternative product of equivalent value.

6. Payment

We accept the payment methods made available on the website at the time of purchase.

All transactions are processed through secure payment providers.

7. Shipping

Orders are prepared and dispatched within the timeframes indicated on the website.

Delivery times are estimates only and may vary due to circumstances beyond our control, including courier delays, weather conditions, or periods of exceptionally high demand.

Lumière Peau shall not be held liable for delays caused by third parties.

8. Right of Withdrawal

In accordance with applicable consumer protection legislation, customers have the right to withdraw from their purchase within 14 consecutive days from the date of receiving their order.

To qualify for a return, products must be returned:

Unused;
In their original packaging;
With all accessories and security seals intact, where applicable.

For hygiene and health protection reasons, skincare products that have been opened, used, or have had their security seal removed cannot be returned unless they are defective or were supplied incorrectly.

For further information, please refer to our Return and Refund Policy.

9. Warranty

Consumers benefit from the statutory rights provided under applicable consumer protection laws regarding defective or non-conforming products.

If you believe a product is defective, please contact Lumière Peau as soon as possible, providing your order number and, where possible, photographs of the issue.

10. Website Use

By using this website, you agree not to:

Use the website for any unlawful purpose;
Upload or transmit viruses, malware, or other malicious code;
Attempt to gain unauthorised access to Lumière Peau's systems;
Copy, reproduce, or distribute website content without prior authorisation.

11. Intellectual Property

All content available on this website, including text, images, logos, graphics, design, and other materials, is owned by Lumière Peau or its respective licensors and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, or otherwise used without prior written permission.

12. Limitation of Liability

Lumière Peau shall not be liable for any damages resulting from:

Improper use of the products;
Allergic reactions caused by ingredients known to the customer;
Temporary interruptions or technical issues affecting the website;
Delivery delays caused by couriers or events beyond our reasonable control.

Customers are advised to carefully review the ingredient list of each product before use and discontinue use immediately if any adverse reaction occurs.

13. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy, available on our website.

14. Changes to These Terms

Lumière Peau reserves the right to amend these Terms of Service at any time.

Any changes will become effective upon publication on the website.

15. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Portugal.

In the event of a dispute, consumers may refer the matter to an Alternative Consumer Dispute Resolution (ADR) body, in accordance with applicable legislation.

Further information is available through the Portuguese Consumer Authority (Direção-Geral do Consumidor).