Privacy Policy

Last updated: 2 July 2026

Lumière Peau operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalised shopping experience (the "Services"). Lumière Peau is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

For the purposes of this Privacy Policy, "Personal Information" means information that identifies you or can reasonably be linked to you or another individual. Personal Information does not include anonymised information or information that has been irreversibly de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from such information:

• Contact Information, including your name, billing address, shipping address, telephone number, and email address.

• Financial Information, including credit or debit card details, payment card information, bank account information, payment method, payment confirmation, transaction details, and other payment-related information.

• Account Information, including your username, password, security questions, preferences, and account settings.

• Transaction Information, including products viewed, added to your cart or wishlist, purchased, returned, exchanged, cancelled, and your previous transactions.

• Communications, including information you provide when contacting our Customer Support team or communicating with us in any other way.

• Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage Information, including information about how and when you access, browse, and interact with our Services.

Sources of Personal Information

We may collect Personal Information from the following sources:

• Directly from you, including when you create an account, use our Services, place an order, contact us, or otherwise provide information to us.

• Automatically through the Services, including through your device, cookies, and similar technologies when you visit our website or use our Services.

• From our service providers, who process Personal Information on our behalf to deliver certain services or technologies.

• From our business partners and other third parties, where permitted by law.

How We Use Your Personal Information

Depending on your interaction with our Services, we may use your Personal Information for the following purposes:

Providing, Personalising and Improving the Services

We use your Personal Information to provide the Services requested by you, including:

• Processing payments;

• Processing and managing orders;

• Remembering your preferences and saved items;

• Sending account-related notifications;

• Managing purchases, returns, exchanges, and other transactions;

• Creating, maintaining, and administering your customer account;

• Arranging shipping and deliveries;

• Facilitating returns and exchanges;

• Allowing you to publish product reviews;

• Personalising your shopping experience, including recommending products based on your browsing or purchasing history.

We may also use your Personal Information to improve, optimise, and develop our Services.

Marketing and Advertising

We may use your Personal Information to send marketing communications, promotional emails, SMS messages, newsletters, and advertising.

We may also display personalised advertisements on our website or on third-party websites based on your previous purchases, browsing behaviour, items added to your shopping cart, and other interactions with our Services.

Security and Fraud Prevention

We use Personal Information to:

• Authenticate your account;

• Provide secure payment and shopping experiences;

• Detect, investigate, prevent, or respond to fraudulent, unlawful, malicious, or unsafe activities;

• Protect our customers, business, and Services.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username or password with anyone.

Customer Support and Communications

We use your Personal Information to:

• Respond to your enquiries;

• Provide customer support;

• Process requests;

• Communicate with you regarding your orders or account;

• Maintain our business relationship with you.

Legal Obligations

We may use your Personal Information where necessary to:

• Comply with applicable laws and legal obligations;

• Respond to lawful requests from courts, regulators, or public authorities;

• Investigate or participate in legal proceedings;

• Enforce our Terms of Service and other applicable policies;

• Protect the rights, property, safety, and security of Lumière Peau, our customers, or third parties.